Refund & Returns Policy

Refund & Returns Policy

Under Iran’s e-commerce law, you have at least 7 working days from delivery to cancel your purchase if you’re not satisfied.

Return conditions

• The product must be in its original, unopened/sealed packaging. Because these are food items, opened or consumed products cannot be returned unless they arrived defective or don’t match your order.
• If we shipped a defective or wrong item, return shipping is on us, and we’ll send a replacement or a full refund.

How to request a return

Contact us with your order number at info@jonooban.com or +98 933 888 2468. Approved refunds are issued within 72 working hours, back to your original payment method.